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Bank of America-Hosted Outreach Events

Meet in person to discuss your options

If you are experiencing financial hardship, please register to attend a Bank of America customer outreach event in your area. There, you will have the opportunity to meet in person with one of our specialists to discuss your home loan and any assistance solutions—including loan modification options—that may be available to you.

Prepare for the event

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You are required to bring:

Identification and Confirmation
  • state-issued identification, such as a driver's license
  • print-out of your registration confirmation
Specific Documents

To help us determine which home loan assistance programs may be available to you, you must bring in certain documents—even if you gave them to us already. Since everyone's situation is different, the documents required will vary. We will help you generate a customized checklist of required documents.

Create Customized Checklist

We can help you understand what to expect at the event. Please keep in mind that you may be there for three hours or more, and depending on your situation, may be asked to schedule a follow-up appointment.

  1. Review

    Customer Information Workshop
    Depending on which event you attend, you may be required to take part in a 30-minute workshop where you will learn valuable information about the loan modification process and other options that may be available to you. Then, an event staff member will call your assigned number and escort you to meet with your specialist.

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    Meet with a Non-Profit Housing Counselor
    In some cases, you will have the opportunity to speak with a non-profit housing counselor. The counselor will help you develop a monthly budget that can lead to successful financial planning.

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    Meet with Your Specialist
    Your specialist will review your information and speak with you about your current situation. Then, you will discuss the different options that are available. At the end of your meeting, you may be asked to schedule a follow-up appointment, if necessary.

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    Exit Survey
    The final step of the event is to take a brief exit survey. We value your feedback and this will help us improve the way we provide assistance.