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Check My Loan Status

Find out exactly where you are in the process

When you apply for home loan assistance, it’s important to know where you are in the process, and if any further information is needed to complete your application. To save time, be sure to have your loan number ready.

To get started, simply choose your loan assistance solution from the list below.

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Refinance

When you check the status of your refinance application online, you’ll also have access to your “to do” list, messages from us regarding your mortgage application and other important information, such as your estimated payments and closing costs.

To check your application status, you can use your online banking Online ID and Passcode to sign in. If you’re currently not signed up for online banking, it only takes a few minutes to enroll Opens a new window.

Check My Status Opens a new window

For refinance,
call 1.800.720.3758

  • 8am-11pm EST Mon-Fri

or have a specialist
contact you Opens a new window.

Home Affordable Refinance

When you check the status of your refinance application online, you’ll also have access to your “to do” list, messages from us regarding your mortgage application and other important information, such as your estimated payments and closing costs.

To check your application status, you can use your online banking Online ID and Passcode to sign in. If you’re currently not signed up for online banking, it only takes a few minutes to enroll Opens a new window.

Check My Status Opens a new window

For the Home Affordable Refinance Program,
call 1.800.669.6607

  • 7am-7pm local time

or have a specialist
contact you Opens a new window.

Home Affordable Unemployment Program

Call us today at:
1.800.669.6650
8am-12am EST Mon-Thur
8am-10pm EST Fri
8am-6pm EST Sat
3pm-12am EST Sun

For the Home Affordable Unemployment Program,
call 1.800.669.6650

  • 8am-12am EST Mon-Thur
  • 8am-10pm EST Fri
  • 8am-6pm EST Sat
  • 3pm-12am EST Sun

Home Affordable Modification

Call us today at:
1.800.846.2222
8am-12am EST Mon-Fri
8am-8pm EST Sat
3pm-12am EST Sun

For the Home Affordable Modification Program,
call 1.800.846.2222

  • 8am-12am EST Mon-Fri
  • 8am-8pm EST Sat
  • 3pm-12am EST Sun

or have a specialist
contact you Opens a new window.

Home Affordable Modification Program Military Modification

Call us today at:
1.877.430.5434
Assistance is available 24 hours a day, 7 days a week.

For the Home Affordable Modification Program Military Modification, call 1.877.430.5434

Assistance is available 24 hours a day, 7 days a week.

FHA Home Affordable Modification

Call us today at:
1.800.846.2222
8am-12am EST Mon-Fri
8am-8pm EST Sat
3pm-12am EST Sun

For the FHA Home Affordable Modification Program,
call 1.800.846.2222

  • 8am-12am EST Mon-Fri
  • 8am-8pm EST Sat
  • 3pm-12am EST Sun

or have a specialist
contact you Opens a new window.

Home Affordable Second Lien Modification

Call us today at:
1.800.669.6607
8am-10pm EST Mon-Fri
8am-5pm EST Sat

For the Home Affordable Second Lien Modification,
call 1.800.669.6607

  • 8am-10pm EST Mon-Fri
  • 8am-5pm EST Sat

Forbearance

Call us today at:
1.800.669.0102
8am-12am EST Mon-Fri
8am-8pm EST Sat
3pm-12am EST Sun

For forbearance,
call 1.800.669.0102

  • 8am-12am EST Mon-Fri
  • 8am-8pm EST Sat
  • 3pm-12am EST Sun

Bank of America Home Loan Modification

Call us today at:
1.800.846.2222
8am-12am EST Mon-Fri
8am-8pm EST Sat
3pm-12am EST Sun

For Bank of America Home Loan Modification,
call 1.800.846.2222

  • 8am-12am EST Mon-Fri
  • 8am-8pm EST Sat
  • 3pm-12am EST Sun

or have a specialist
contact you Opens in a new window.

Home Equity Assistance

Call us today at:
1.800.669.6607
8am-10pm EST Mon-Fri
8am-5pm EST Sat

For Home Equity Assistance,
call 1.800.669.6607

  • 8am-10pm EST Mon-Fri
  • 8am-5pm EST Sat

Traditional Short Sale Process

Call us today at:
1.866.880.1232
8am-10pm EST Mon-Fri
9am-5:30pm EST Sat

For the traditional short sale process, call
1.866.880.1232

  • 8am-10pm EST Mon-Fri
  • 9am-5:30pm EST Sat

or have a specialist
contact you Opens a new window.

Deed In Lieu

Call us today at:
1.877.430.3411
7am-10pm EST Mon-Fri
9am-5pm EST Sat

For deed in lieu of foreclosure,
call 1.877.430.3411

  • 7am-10pm EST Mon-Fri
  • 9am-5pm EST Sat

or have a specialist
contact you Opens a new window.

Home Affordable Foreclosure Alternatives

Call us today at:
1.866.880.1232
8am-10pm EST Mon-Fri
9am-5:30pm EST Sat

For the Home Affordable Foreclosure Alternatives,
call 1.866.880.1232

  • 8am-10pm EST Mon-Fri
  • 9am-5:30pm EST Sat

National Homeownership Retention Program

Call us today at:
1.800.846.2222
8am-12am EST Mon-Fri
8am-8pm EST Sat
3pm-12am EST Sun

For the National Homeownership Retention Program,
call 1.800.846.2222

  • 8am-12am EST Mon-Fri
  • 8am-8pm EST Sat
  • 3pm-12am EST Sun