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Check My Loan Status

Find out exactly where you are in the process

When you apply for home loan assistance, it's important to know where you are in the process, and if any further information is needed to complete your application. To save time, be sure to have your loan number ready.

To get started, simply choose your loan assistance solution from the list below.

Refinance

When you check the status of your refinance application online, you will also have access to your “to do” list, messages from us regarding your mortgage application and other important information, such as your estimated payments and closing costs.

To check your application status, you can use your online banking Online ID and Passcode to sign in. If you are currently not signed up for online banking, it only takes a few minutes to enroll Opens a new window.

For refinance,
call 1.800.720.3758

  • 8am-11pm ET Mon-Fri

or have a specialist
contact you Opens a new window.

Home Affordable Refinance

When you check the status of your refinance application online, you will also have access to your “to do” list, messages from us regarding your mortgage application and other important information, such as your estimated payments and closing costs.

To check your application status, you can use your online banking Online ID and Passcode to sign in. If you are currently not signed up for online banking, it only takes a few minutes to enroll Opens a new window.

For the Home Affordable Refinance Program,
call 1.800.669.6607

  • 7 a.m.-7 p.m. local time

or have a specialist
contact you Opens a new window.

Home Affordable Unemployment Program

Call us today at:
1.800.669.6650
Mon-Thu 8 a.m.-midnight ET
Fri 8 a.m.-10 p.m. ET
Sat 8 a.m.-6 p.m. ET
Sun 3 p.m.-midnight ET

For the Home Affordable Unemployment Program,
call 1.800.669.6650

  • Mon-Thu 8 a.m.-midnight ET
  • Fri 8 a.m.-10 p.m. ET
  • Sat 8 a.m.-6 p.m. ET
  • Sun 3 p.m.-midnight ET

Home Affordable Modification

Call us today at:
1.800.846.2222
Mon-Thu 8 a.m.-midnight ET
Fri 8 a.m.-10p.m. ET
Sat 8 a.m.-5 p.m. ET
Sun 3 p.m.-midnight ET

Or, check the status of your modification application online
If you started the loan modification process after April 1, 2012, see if your application has been received, where you are in the document submission process and if you need to send us any additional documents.

For the Home Affordable Modification Program,
call 1.800.846.2222

  • Mon-Thu 8 a.m.-midnight ET
  • Fri 8 a.m.-10p.m. ET
  • Sat 8 a.m.-5 p.m. ET
  • Sun 3 p.m.-midnight ET

Home Affordable Modification Program Military Modification

Call us today at:
1.877.345.0693
Assistance is available 24 hours a day, 7 days a week.

Or, check the status of your modification application online
If you started the loan modification process after April 1, 2012, see if your application has been received, where you are in the document submission process and if you need to send us any additional documents.

For the Home Affordable Modification Program Military Modification, call 1.877.345.0693

Assistance is available 24 hours a day, 7 days a week.

FHA Home Affordable Modification

Call us today at:
1.800.846.2222
8am-12am ET Mon-Fri
8am-8pm ET Sat
3pm-12am ET Sun

Or, check the status of your modification application online
If you started the loan modification process after April 1, 2012, see if your application has been received, where you are in the document submission process and if you need to send us any additional documents.

For the FHA Home Affordable Modification Program,
call 1.800.846.2222

  • 8am-12am ET Mon-Fri
  • 8am-8pm ET Sat
  • 3pm-12am ET Sun

or have a specialist
contact you Opens a new window.

Home Affordable Second Lien Modification

Call us today at:
1.800.669.6650
10am-10pm ET Mon-Fri

For the Home Affordable Second Lien Modification,
call 1.800.669.6650

  • 10am-10pm ET Mon-Fri

Forbearance

Call us today at:
1.800.669.0102
Mon-Fri 8 a.m.-midnight ET
Sat 8 a.m.-8 p.m. ET
Sun 3 p.m.-midnight ET

For forbearance,
call 1.800.669.0102

  • Mon-Fri 8 a.m.-midnight ET
  • Sat 8 a.m.-8 p.m. ET
  • Sun 3 p.m.-midnight ET

Bank of America Home Loan Modification

Call us today at:
1.800.846.2222
Mon-Thu 8 a.m.-midnight ET
Fri 8 a.m.-10p.m. ET
Sat 8 a.m.-5 p.m. ET
Sun 3 p.m.-midnight ET

Or, check the status of your modification application online
If you started the loan modification process after April 1, 2012, see if your application has been received, where you are in the document submission process and if you need to send us any additional documents.

For Bank of America Home Loan Modification,
call 1.800.846.2222

  • Mon-Thu 8 a.m.-midnight ET
  • Fri 8 a.m.-10p.m. ET
  • Sat 8 a.m.-5 p.m. ET
  • Sun 3 p.m.-midnight ET

Home Equity Assistance

Call us today at:
1.800.669.6650
Mon-Fri 10 a.m.-10 p.m. ET

For Home Equity Assistance,
call 1.800.669.6650

  • Mon-Fri 10 a.m.-10 p.m. ET

FHA Short Sale Program

Call us today at:
1.800.669.6650
8am-12am ET Mon-Fri
8am-8pm ET Sat

For FHA Short Sale Program,
call 1.800.669.6650

  • 8am-12am ET Mon-Fri
  • 8am-8pm ET Sat

Traditional Short Sale Process

Call us today at:
1.866.880.1232
Mon-Fri 8 a.m.-10 p.m. ET
Sat 11 a.m.-4 p.m. ET

For the traditional short sale process, call
1.866.880.1232

  • Mon-Fri 8 a.m.-10 p.m. ET
  • Sat 11 a.m.-4 p.m. ET

or have a specialist
contact you Opens a new window.

Deed In Lieu

Call us today at:
1.877.430.3411
Mon-Fri 7 a.m.-10 p.m. ET
Sat 9 a.m.-5 p.m. ET

For deed in lieu of foreclosure,
call 1.877.430.3411

  • Mon-Fri 7 a.m.-10 p.m. ET
  • Sat 9 a.m.-5 p.m. ET

or have a specialist
contact you Opens a new window.

Home Affordable Foreclosure Alternatives

Call us today at:
1.866.880.1232
Mon-Fri 8 a.m.-10 p.m. ET
Sat 11 a.m.-4 p.m. ET

For the Home Affordable Foreclosure Alternatives,
call 1.866.880.1232

  • Mon-Fri 8 a.m.-10 p.m. ET
  • Sat 11 a.m.-4 p.m. ET

Cooperative Short Sale Program

Call us today at:
1.866.880.1232
Mon-Fri 8 a.m.-10 p.m. ET
Sat 11 a.m.-4 p.m. ET

Cooperative Short Sale Program,
call 1.866.880.1232

  • Mon-Fri 8 a.m.-10 p.m. ET
  • Sat 11 a.m.-4 p.m. ET