Avoiding Scams

Call us


800.669.6650 Monday through Friday
8 a.m.-8 p.m. Eastern

Help is available in English,
Spanish, and many other languages.

Detecting mortgage fraud and other loan assistance scams

Unfortunately, there are mortgage fraud schemes, loan assistance scams, and other types of mortgage fraud that take advantage of homeowners. You must be extra careful.

Recognizing scams

  • Any person or organization that asks you to pay a fee in exchange for mortgage counseling services or modification of a past due loan
  • Someone tells you they can "save" your home if you sign or transfer over the deed to your house
  • Do not sign over the deed of your house to any organization or individual unless you are working directly with your mortgage service provider to forgive your debt
  • Never make your mortgage payments to anyone other than your mortgage servicer without their approval

Please visit the Federal Trade Commission (FTC) or the U.S. Department of Housing and Urban Development (HUD) to learn more about how to avoid loan modification or foreclosure rescue scams.

Important reminders

To help keep loan information safe and secure, make sure your contact information is up to date. Remember, if we need to reach out to you, we’ll never ask for personal or financial information or an access code through email, text, or unsolicited calls.

Remember to be vigilant to protect yourself from scams. If you feel like something’s not right, it’s probably not. Always contact us immediately if you feel you may have been the victim of a scam.

Help is free

There is never a fee for assistance or information about any home loan solutions. We can also help you find a HUD-approved housing counselor.

  • Information about loan assistance programs, please call us at 800.669.6650
  • HUD-approved counselor, please visit HUD online or call 800.569.4287

Call us


800.669.6650 Monday through Friday
8 a.m. - 8 p.m. Eastern

Help is available in English, Spanish and many other languages.