You can call us to inquire about forbearance assistance, or you can submit your request online. Please be ready with the loan number, the monthly pre-tax income for each borrower, monthly household expenses and information about your current hardship.

If we confirm that applying for forbearance may be possible, we'll share important deadlines and assign a Customer Relationship Manager who will help you throughout the process.

If approved, the Customer Relationship Manager will send a letter outlining the terms of the forbearance, which may include temporarily suspending or reducing all of the mortgage payments for no more than 90 calendar days.

In most cases, a copy of the offer letter will need to be signed and returned to us. The Customer Relationship Manager will advise if any other documents need to be returned.

In some circumstances, such as natural disasters, we usually don't require that the letter be signed and returned.

When the forbearance period ends, we’ll work together on how to make up the missed payments. Options may include repaying the missed payments at the end of the forbearance period or setting up a repayment plan that allows the missed payments to be made over a period of time while paying the regular monthly payment.¹ For some loans, it may be possible to move the missed payments into a deferred balance fully due upon the maturity date of the loan or earlier upon the sale or transfer of the property, refinance of the loan, or payoff of the interest-bearing unpaid principal balance.²

If you are still experiencing a financial hardship at the end of the forbearance period, other options may be available.