When calling us to request a modification, please be ready with the loan number, the monthly pre-tax income for each borrower, monthly household expenses, and information about the current financial hardship.

We’ll review the situation, confirm your interest in a modification and send you a financial information packet.

Throughout the process, you'll have a Customer Relationship Manager who will answer all your questions and help guide you through the steps you'll need to take.

When you receive the financial information packet, you’ll need to complete, sign, and return the forms—along with any other documents that are requested—to us as soon as possible.

After we receive your documents, we'll contact you via phone or mail within five business days if any documents are incomplete or missing.

Once we have received all required documents, it may take us 30 calendar days to complete the evaluation process and notify you of our decision.

If approved, a three-month trial period will begin to make sure the new payments can be made.

We'll send a Trial Period Plan Notice explaining the terms, such as the monthly payment amount, the deadline to accept the trial plan terms and the date the first trial payment is due. Payments can be made through Online Banking, by mail, or over the phone.

Once all trial payments have been made, we’ll send you the Modification Agreement.

The Modification Agreement defines the changes to the home equity loan. This agreement must be signed, notarized (as required) and returned to us by the stated deadline for the modification to become permanent.

Once completed, we are required to report the modification to the credit bureaus, which may negatively impact your credit.