Fannie Mae or Freddie Mac Modification

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800.669.6650 Monday through Friday
8 a.m.-8 p.m. Eastern

Help is available in English,
Spanish, and many other languages.

Is a Fannie Mae or Freddie Mac modification right for you?

A Fannie Mae or Freddie Mac loan modification may lower monthly mortgage payments.


You may be eligible1 if:

  • You're having trouble paying the mortgage due to a financial hardship
  • The first mortgage is owned by Fannie Mae or Freddie Mac
  • You own the home, and it’s your primary residence
  • You’ve had a Fannie Mae- or Freddie Mac-owned mortgage for at least 12 months
  • You haven’t exceeded the modification limits determined by the owner of the loan
  • All borrowers on the loan agree to participate

There are additional eligibility requirements for this program. Please contact us to learn more.

There are no fees and no minimum credit score requirements with this program. However, you will be responsible for certain costs, expenses and fees associated with the servicing of the loan that were incurred before the application for the modification is completed and approved (such as foreclosure attorney fees). When the modification becomes final, all prior unpaid late charges will be waived.

Next steps

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Contact Us

When you call us to request a Fannie Mae or Freddie Mac modification, please be ready with the loan number, the monthly pre-tax income for each borrower, monthly household expenses, and information about your current financial hardship.

We’ll review your situation, confirm your interest in a modification, and send you a financial information packet.

Throughout the process, you'll have a Customer Relationship Manager who will answer all your questions and help guide you through the steps you'll need to take.


When you receive the financial information packet, you’ll need to complete, sign, and return the forms, along with any other documents that are requested, to us as soon as possible.

After we receive your documents, we’ll contact you via phone or mail within five business days if any documents are incomplete or missing.

Once we have all required documents, it may take us 30 calendar days to complete the evaluation process and notify you of our decision.

Trial period

If approved, you’ll start a three-month trial period to make sure the new payments are affordable.

We'll send you a Trial Period Plan Notice explaining the terms, such as the monthly payment amount, the deadline to accept the trial plan terms, and the date the first trial payment is due. You can make payments through Online Banking, by mail, or over the phone.

Once you’ve made all trial payments on time, we’ll send you the Modification Agreement.


The Modification Agreement defines the changes to the home loan. This agreement must be signed, notarized (as required), and returned to us by the stated deadline for the modification to become permanent.

Once completed, we are required to report the modification to the credit bureaus, which may negatively impact your credit.

What if I'm not eligible or get declined?

Please call us to discuss other options. If we can't find a program that would let you stay in the home, you may need to consider options that involve leaving the house.

If the property is currently worth less than the amount remaining on the loan, you may be able to qualify for a Cooperative Short Sale. In this process, you’ll work with us to get approval for a short sale before putting your house on the market.

Call us


800.669.6650 Monday through Friday
8 a.m.-8 p.m. Eastern

Help is available in English, Spanish, and many other languages.

1 These eligibility requirements are informational and are not intended as a commitment to modify your home loan nor is this an exhaustive list of the eligibility requirements of the Program.