Modification for loans not owned or insured by the federal government

When you call us to request a modification, please be ready with your loan number, the monthly pre-tax income for each borrower, monthly household expenses, and information about your current financial hardship.

We’ll review your situation, confirm your interest in a modification, and send you a financial information packet.

Throughout the process, you'll have a Customer Relationship Manager who will answer all your questions and help guide you through the steps you'll need to take.

When you receive the financial information packet, you’ll need to complete, sign, and return the forms, along with any other documents that are requested, to us as soon as possible.

After we receive your documents, we'll contact you via phone or mail within five business days if any documents are incomplete or missing.

Once we have received all of your required documents, it may take us 30 calendar days to complete the evaluation process and notify you of our decision.

If approved, you’ll start a three month trial period to make sure you can afford the new payments.

We'll send you a Trial Period Plan Notice explaining the terms, such as the monthly payment amount, the deadline to accept the trial plan terms, and the date your first trial payment is due. You can make payments through Online Banking, by mail, or over the phone.

Once you’ve made all your trial payments on time, we’ll send you the Modification Agreement.

The Modification Agreement defines the changes to your home loan. This agreement must be signed, notarized, as required, and returned to us by the stated deadline in order for your modification to become permanent.

Once completed, we are required to report the modification to the credit bureaus, which may negatively impact your credit.