Modifications for loan not owned or insured by the federal government

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800.669.6650 Monday through Friday
8 a.m.-8 p.m. Eastern

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Spanish, and many other languages.

Is a non-government owned or insured home loan modification right for you?

If a mortgage is a conventional loan, which means that it is not owned or insured by the federal government, there may be loan modification programs that may make payments more affordable – even if you no longer live in the property.


You may be eligible1 if:

  • You're having trouble paying the mortgage due to a financial hardship
  • The loan is not owned or insured by the federal government (i.e., it’s a conventional loan)
  • This is the primary mortgage against the property
  • You’ve made at least six full payments during the life of the loan
  • You haven’t exceeded the modification limits set by the owner of the loan
  • Your property is a one to four-unit house, condo or manufactured home; buildable home lots may also qualify
  • All borrowers on the loan agree to participate

There are additional eligibility requirements for this program. Please contact us to learn more.

There are no fees and no minimum credit score requirements with this program. However, you will be responsible for certain costs, expenses and fees associated with the servicing of the loan that were incurred before the application for the modification is completed and approved (such as foreclosure attorney fees). When the modification becomes final, all prior unpaid late charges will be waived.

Next steps

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Contact Us

When you call us to request a modification, please be ready with the loan number, the monthly pre-tax income for each borrower, monthly household expenses, and information about your current financial hardship.

We’ll review your situation, confirm your interest in a modification, and send you a financial information packet.

Throughout the process, you'll have a Customer Relationship Manager who will answer all your questions and help guide you through the steps you'll need to take.


When you receive the financial information packet, you’ll need to complete, sign, and return the forms, along with any other documents that are requested, to us as soon as possible.

After we receive your documents, we'll contact you via phone or mail within five business days if any documents are incomplete or missing.

Once we have received all your required documents, it may take us 30 calendar days to complete the evaluation process and notify you of our decision.

Trial Period

If approved, you’ll start a three-month trial period to make sure you can afford the new payments.

We'll send you a Trial Period Plan Notice explaining the terms, such as the monthly payment amount, the deadline to accept the trial plan terms, and the date the first trial payment is due. You can make payments through online banking, by mail, or over the phone.

Once you’ve made all trial payments on time, we’ll send you the Modification Agreement.


The Modification Agreement defines the changes to the home loan. This agreement must be signed, notarized (as required) and returned to us by the stated deadline for the modification to become permanent.

Once completed, we are required to report the modification to the credit bureaus, which may negatively impact your credit.

What if I'm not eligible or get declined?

Please call us to discuss other options. If we can't find an option that would allow you to stay in the home, you may need to consider options that involve leaving the house.

If the property is currently worth less than the amount remaining on the loan, you may be able to qualify for a Cooperative Short Sale. In this process, you’ll work with us to get approval for a short sale before putting your home on the market.

Call us


800.669.6650 Monday through Friday
8 a.m.-8 p.m. Eastern

Help is available in English, Spanish, and many other languages.

1 These eligibility requirements are informational and are not intended as a commitment to modify your home loan nor is this an exhaustive list of the eligibility requirements of the Program.