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Modification for loans not owned or insured by the federal government

Call us

800 669 6650

800 669 6650 Mon-Fri 8 a.m. - 8 p.m. Eastern

Help is available in English, Spanish and many other languages.

Is a non-government owned or insured home loan modification right for you?

If your mortgage is not owned or insured by the federal government, a loan modification program may make your payments more affordable – even if you no longer live in the property.


You may be eligible1 if:

  • You're having trouble paying your mortgage due to a financial hardship
  • Your loan is not owned or insured by the federal government (i.e., it’s a conventional loan)
  • This is your primary mortgage against the property
  • You’ve made at least six full payments during the life of your loan
  • You haven’t exceeded the modification limits set by the owner of your loan
  • Your property is a one to four-unit house, condo or manufactured home; buildable home lots may also qualify
  • All borrowers on your loan agree to participate

There are additional eligibility requirements for this program. Please contact us to learn more.

There are no fees and no minimum credit score requirements with this program. However, you will be responsible for certain costs, expenses, and fees associated with the servicing of your loan that were incurred by you before the application for the modification is completed and approved(such as foreclosure attorney fees). When your modification becomes final, all prior unpaid late charges will be waived.

Next steps

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Contact Us

When you call us to request a modification, please be ready with your loan number, the monthly pre-tax income for each borrower, monthly household expenses, and information about your current financial hardship.

We’ll review your situation, confirm your interest in a modification, and send you a financial information packet.

Throughout the process, you'll have a Customer Relationship Manager who will answer all your questions and help guide you through the steps you'll need to take.


When you receive the financial information packet, you’ll need to complete, sign, and return the forms, along with any other documents that are requested, to us as soon as possible.

After we receive your documents, we'll contact you via phone or mail within five business days if any documents are incomplete or missing.

Once we have received all of your required documents, it may take us 30 calendar days to complete the evaluation process and notify you of our decision.

Trial Period

If approved, you’ll start a three month trial period to make sure you can afford the new payments.

We'll send you a Trial Period Plan Notice explaining the terms, such as the monthly payment amount, the deadline to accept the trial plan terms, and the date your first trial payment is due. You can make payments through Online Banking, by mail, or over the phone.

Once you’ve made all your trial payments on time, we’ll send you the Modification Agreement.


The Modification Agreement defines the changes to your home loan. This agreement must be signed, notarized, as required, and returned to us by the stated deadline in order for your modification to become permanent.

Once completed, we are required to report the modification to the credit bureaus, which may negatively impact your credit.

What if I'm not eligible or get declined?

Please call us to discuss other options. If we can't find another affordable option that works for you to stay in your home, you may need to consider options that involve leaving your house.

If your house is currently worth less than the amount remaining on your loan, you may be able to qualify for a Cooperative Short Sale. In this process, you’ll work with us to get approval for a short sale before putting your house on the market.

Call us

800 669 6650

800 669 6650 Mon-Fri 8 a.m. - 8 p.m. Eastern

Help is available in English, Spanish and many other languages.

1 These eligibility requirements are informational and are not intended as a commitment to modify your home loan nor is this an exhaustive list of the eligibility requirements of the Program.